sync: auto-sync from HOWARD-HOME at 2026-07-05 19:34:16

Author: Howard Enos Machine: HOWARD-HOME Timestamp: 2026-07-05 19:34:16
2026-07-05 19:34:42 -07:00
parent f274eed8fa
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--- a/.claude/memory/MEMORY.md
+++ b/.claude/memory/MEMORY.md
@@ -2,6 +2,7 @@

 ## Reference
 - [ACG resource map](reference_resource_map.md) — **READ THIS FIRST** when a task references a server/service/tenant/API. What we have access to, how to connect from this machine, per-machine exceptions, gotchas. Points at the detail files below.
+- [MSP360 backup monitoring](reference_msp360_backup_monitoring.md) — Authoritative "is client X actually backing up / last run" source for the whole fleet (NOT B2 bucket contents). MSP360 MBS API `/api/Monitoring`, vault `msp-tools/msp360-api.sops.yaml`. CompanyName also IDs B2 buckets (ACG-PST=Peaceful Spirit, ACG-TCA=Tucson Coin).
 - [ALIS (Medtelligent)](reference_alis_medtelligent.md) — Cascades assisted-living EHR. API host api.alisonline.com, community 622; username must be tenant-qualified (howard.enos@cascadestucson). Staff are READ-ONLY via API — create/change staff via web-UI Staff Import .xls. Use the `alis` skill.
 - [GuruRMM User Manager](reference_gururmm_user_manager.md) — GuruRMM has a built-in per-agent User Manager tab (reset_password/enable/disable/groups for local+domain+AAD endpoint users; domain users only on a DC via `is_dc`). Use it, NOT raw Set-ADAccountPassword via /rmm. Endpoints: /api/agents/{id}/users + /users/action.
 - [RMM map network drive (err67 double-hop)](reference_rmm_map_network_drive.md) — Pushing a persistent mapped drive to a remote share via /rmm user_session fails with err67/1702 (impersonated token = no network cred/double-hop). Plant HKCU:\Network\<drv> keys + cmdkey; mounts at next interactive logon. Immediate visibility needs the live session (ScreenConnect).
--- a/.claude/memory/reference_msp360_backup_monitoring.md
+++ b/.claude/memory/reference_msp360_backup_monitoring.md
@@ -0,0 +1,27 @@
+---
+name: reference_msp360_backup_monitoring
+description: MSP360 MBS /api/Monitoring is the authoritative "is this client backing up" source for the whole ACG fleet
+metadata:
+  type: reference
+---
+
+For any "is client X actually backing up / when did it last run" question, the authoritative
+source is the **MSP360 Managed Backup Service API**, not B2 bucket contents (buckets are just
+where Cloud plans land; a bucket with files does not prove a recent backup ran).
+
+- Creds: vault `msp-tools/msp360-api.sops.yaml` (API login+password, generated in MSP360
+  console Settings>General — not the console login).
+- Auth: `POST https://api.mspbackups.com/api/Provider/Login` `{UserName, Password}` -> Bearer
+  `access_token`.
+- `GET /api/Monitoring` -> every backup plan across all companies: `CompanyName`,
+  `ComputerName`, `PlanName`, `StorageType`, `LastStart`, `Status` (0/1=Success, 2=Warning,
+  3=Failed, 4=Running, 6=Interrupted, 7=completed-with-warnings), `DataCopied`, `TotalData`,
+  `ErrorMessage`. Also `GET /api/Companies` (37, with Destinations) and `GET /api/Users` (59).
+  `/api/Computers` is 404.
+- Used 2026-07-05 for the GPS backup map (`projects/gps-rmm-audit/backup-map.md`): resolved 11
+  of 12 "no destination found" clients, surfaced 4 not-backing-up findings (AMT + T&C Sorensen
+  = 0 plans, Grabb GND-SERVER failing, Bill Tedards ~12mo stale). MSP360 CompanyName also IDs
+  B2 buckets: `ACG-PST`=Peaceful Spirit, `ACG-TCA`=Tucson Coin and Autograph.
+- Backup targets are a per-client decision — report mismatches, don't deploy jobs. See
+  [[feedback_backup_targets_never_guessed]]. Related: [[reference_backblaze_storage_rate]].
+- Worth building a read-only `msp360` skill (login + Monitoring) so this is repeatable.
--- a/projects/gps-rmm-audit/backup-map.md
+++ b/projects/gps-rmm-audit/backup-map.md
@@ -0,0 +1,130 @@
+# GPS Backup Verification — Per-Customer Destination Map
+
+**Purpose:** Resolve every billed GPS "Data Backup" line to a real, *working* destination.
+Feeds Phase 4 of the GPS -> GuruRMM coverage audit. See `wiki/projects/gps-rmm-audit.md`.
+
+- Built 2026-07-05 (Howard). Sources: **MSP360 MBS API (authoritative backup layer)** +
+  B2 (destination) + Seafile + ownCloud. Datto Workplace pending Mike's super-admin key.
+- **MSP360 is the source of truth for "is it backing up":** `/api/Monitoring` reports every
+  backup plan (computer, last run, status, data) across 37 companies / 66 plans. B2 buckets
+  are just where the Cloud plans land. Creds: `msp-tools/msp360-api.sops.yaml`.
+- Billed-backup flags from tracker.md `Svc` column (B = Data Backup billed).
+- Reconciliation note: bucket presence != a backup ran. MSP360 `LastStart` + `Status` is the
+  real signal — used below.
+
+---
+
+## 1. Billed-backup GPS clients (Svc = B) -> verified status
+
+20 of the 40 active GPS clients bill a Data Backup line.
+
+| Client | Bkt | Backing up? | Evidence (MSP360 unless noted) | Verdict |
+|--------|:---:|:-----------:|-------------------------------|---------|
+| Dataforth Corp | A | YES | 12 plans, AD1/AD2/etc daily Success (-> `ACG-Dataforth`) | RESOLVED |
+| Valley Wide Plastering | A | YES | 4 plans, VWP-* daily Success (-> `VWP-Backup`) | RESOLVED |
+| Arizona Medical Transit | A | **NO** | MSP360 company exists, **0 backup plans** | **FINDING: billed, not backing up** |
+| Glaz-Tech Industries | B | PARTIAL | GTI-FINANCESVR daily Success; **GTI-INV-VMHOST last 2025-10-26 (stale)** (-> `ACG-GLAZTECH`) | RESOLVED (1 server stale) |
+| Jimmy Company | B | YES | Blaster2 Cloud Success; local plans failing (disk full) | RESOLVED (billing flag: 12 billed/1 box) |
+| Horseshoe Management | B | YES | HSM-NewServer daily Success (-> `Horseshoe`) | RESOLVED |
+| Grabb & Durando Law | B | **NO** | GND-SERVER Cloud plan **status=Failed, 0 bytes** | **FINDING: backup failing** |
+| Quantum Wealth Mgmt | B | ? | **No MSP360 company** | MISSING — Datto candidate |
+| Reliant Well Drilling | C | ? | **No MSP360 company** | MISSING — Datto candidate |
+| Curtis Plumbing | C | YES | CP-QB + SRV02 daily Success | RESOLVED |
+| The Prairie Schooner | C | ? | **No MSP360 company** | MISSING — Datto candidate |
+| Mineralogical Record | C | YES | ownCloud `minrec` (98 GB) | RESOLVED (ownCloud) |
+| T & C Sorensen | C | **NO** | MSP360 company "Sorensen" exists, **0 plans** (ACG-TCA is NOT theirs — see §3) | **FINDING: billed, not backing up** |
+| Ridgetop Group | C | YES | RGI-DC Cloud Success | RESOLVED |
+| Brett Interiors | C | YES | Server image daily Success (-> `ACG-Brett`) | RESOLVED |
+| Bill Tedards | C | **STALE** | Tedards DESKTOP-SUFJR0J last Success **2025-07-12 (~1 yr ago)** | **FINDING: backup stale ~12 mo** |
+| Janet Altschuler | C | ? | **No MSP360 company** | MISSING — Datto candidate |
+| Business Svcs of Tucson | C | YES | KAT1 Local Profile Success (-> `ACG-BST` + ownCloud `bst`) | RESOLVED |
+| Design and Brand Envoys | C | ? | **No MSP360 company** | MISSING — Datto candidate |
+| Gary A Hartman LLC | C | YES | Hartman DESKTOP-EVA4H1A backing up (path warnings) | RESOLVED |
+
+**Tally (20):** 11 RESOLVED (actively backing up) · 4 FINDINGS (destination exists but
+broken) · 5 MISSING (no destination anywhere — Datto candidates).
+
+- **MISSING (5) — check once Datto enumerates:** Quantum Wealth, Reliant Well Drilling,
+  The Prairie Schooner, Janet Altschuler, Design and Brand Envoys. If not Datto users, these
+  are billed-but-unbacked.
+
+---
+
+## 2. Backup-health findings (billed + configured, but NOT protected right now)
+
+These are the highest-priority operational findings — the client pays for backup and a
+destination/company exists, but no good recent restore point is being produced.
+
+| Client | Machine | Problem | Last good backup |
+|--------|---------|---------|------------------|
+| Arizona Medical Transit | — | MSP360 company but **zero plans** configured | never |
+| T & C Sorensen | — | MSP360 company "Sorensen" but **zero plans** | never |
+| Grabb & Durando | GND-SERVER | Cloud plan **Status=Failed, 0 bytes** | check console for last success |
+| Bill Tedards | DESKTOP-SUFJR0J | Backing up but **last success ~2025-07-12** (~12 mo stale) | 2025-07-12 |
+| Glaz-Tech | GTI-INV-VMHOST | Second server image **last 2025-10-26** (~8 mo stale); GTI-FINANCESVR is current | 2025-10-26 |
+| Len's Auto | LAB-SVR | IMAGE last 2026-06-07, FILES last 2026-06-17 — matches tracker "LAB-SVR offline since 2026-06-18" | 2026-06-17 |
+
+Also non-GPS but worth a note to Mike: **Peaceful Spirit** PST-SERVER Files plan
+**Status=Failed** (0 bytes) despite 22K historical files in `ACG-PST`; **Desert RV**
+local-storage plan Critical (E:\ unreachable). These are outside GPS scope.
+
+---
+
+## 3. Revenue-leak / billing-mismatch (data landing, backup NOT billed) — held for Mike/Winter
+
+| Client | Destination | Billed Svc | Note |
+|--------|-------------|:----------:|------|
+| Cascades of Tucson | MSP360 CS-SERVER -> `ACG-Cascades` (active Success) | A E V | Backing up, **no B line billed** |
+| Len's Auto Brokerage | MSP360 LAB-SVR -> `ACG-Lens` | E | Has backups, no B line (and LAB-SVR now stale) |
+| Russo Law Firm | MSP360 RUSSO-SRV -> Cloud (2.7 TB) + Seafile `russo@rrs-law.com` (2.2 TB) | A E V | Backing up + 2.2 TB Seafile, **no B line** |
+| The Marc Group | ownCloud `themarcgroup` (29 GB) | E | 29 GB stored, billed email only |
+
+---
+
+## 4. Orphan destinations — identified (non-GPS clients / ACG internal / stale)
+
+All resolved via MSP360 company names + IX cPanel map + client wiki. None are GPS gaps.
+
+**Now identified (were unknown):**
+- `ACG-PST` (22,054 files) = **Peaceful Spirit** (MSP360 PST-SERVER; current plan failing).
+- `ACG-TCA` (404 files) = **Tucson Coin and Autograph** (MSP360 DESKTOP-P36LUUN + Seth-PC,
+  both Success). NOT T&C Sorensen.
+- `ownCloud mara` / `jburger` — still unidentified (small; low priority).
+
+**Non-GPS clients with active MSP360 backups (not audit gaps):** Financial Safeguards
+(FSG-SRV-02 **active** — the `MSPBackups20200311` bucket is stale but FSG uses a current
+one), Rednour Law (`ACG-REDNOUR`), Rohrbach (`ACG-Rohrbach` + ownCloud), Martell &
+Associates (ownCloud `Martell`), Universal Cryogenics, Tucson Coin & Autograph, Tucson
+Safety and Medical (last 2026-02-25 — stale), Khalsa Montessori, LaHC, Desert RV, Anaise,
+Peaceful Spirit.
+
+**ACG internal:** `ACG-Internal`, `ACG-Tech03L-Backup`, ownCloud `sysadmin`, Seafile
+`mike`/`howard`, MSP360 ACG-Internal (NEPTUNE Exchange backup).
+
+**Not a backup:** ownCloud `pavon` (14.2 TB) — Pavon video-surveillance archive, ownCloud
+is source of truth (`wiki/clients/pavon.md`).
+
+**Stale / cleanup (Mike's call):** `MSPBackups20200311` (ex-client FSG, 2021).
+
+---
+
+## 5. Datto Workplace (enumeration pending Mike's super-admin key)
+
+- Confirmed via RMM detection: Birth Biologic (`ACG-DWP-X-BB`, `BB-*`/`KSTEEN*`/`EVO-X1`).
+- When the key lands: `py .claude/skills/datto-workplace/scripts/datto_workplace.py projects --json`,
+  then check the 5 MISSING clients (§1) against it.
+
+---
+
+## Next actions
+
+1. **Datto (blocked on Mike):** enumerate; resolve the 5 MISSING — Quantum Wealth, Reliant,
+   Prairie Schooner, Janet Altschuler, Design & Brand Envoys.
+2. **Backup-health findings (§2) — operational, fix these:** AMT + T&C Sorensen have no
+   backup plans at all; Grabb GND-SERVER failing; Bill Tedards ~12 mo stale; Glaz-Tech
+   GTI-INV-VMHOST ~8 mo stale; Len's LAB-SVR stale (offline). Route per client.
+3. **Held for Mike/Winter (§3):** Cascades/Len's unbilled backups; Russo 2.7 TB Cloud + 2.2 TB
+   Seafile no B line; Marc Group ownCloud.
+4. **Cleanup:** confirm `MSPBackups20200311` (FSG) for deletion; identify ownCloud `mara`/`jburger`.
+5. Optional: build a small `msp360` read-only skill (login + Monitoring) — this pass was done
+   via direct API; a skill would make backup-status checks repeatable for the whole fleet.
--- a/projects/gps-rmm-audit/session-logs/2026-07/2026-07-05-howard-gps-backup-map-msp360.md
+++ b/projects/gps-rmm-audit/session-logs/2026-07/2026-07-05-howard-gps-backup-map-msp360.md
@@ -0,0 +1,157 @@
+# GPS Backup Verification — Datto API Path + MSP360 Backup Map
+
+## User
+- **User:** Howard Enos (howard)
+- **Machine:** Howard-Home
+- **Role:** tech
+
+## Session Summary
+
+Resumed GPS -> GuruRMM audit Phase 4 (backup verification), picking up from the
+morning's `backup-verification-skills` session. Two threads: (1) determine whether the
+Datto Workplace API can be pushed past its file-only limitation, and (2) produce the
+corrected per-customer GPS backup map across all backends.
+
+Confirmed the Datto Workplace file API is still a dead end for backup enumeration (0
+projects visible to the current key). Researched Datto's actual API surface: there is
+**no admin/team/user/device REST API** — the public API is strictly file-sharing, and
+user/storage administration is Workplace-Manager-portal-only. However, the file API DOES
+have a "broader access" mode: enabling **Super Administrator access** on the API
+integration (or team-sharing projects to it) makes `/file/projects` enumerate the whole
+team. That is a portal action on the SaaS tenant, which Claude cannot perform. Howard
+chose that path; **Mike is provisioning a Super-Administrator-scoped API integration**.
+Datto enumeration is parked on that.
+
+With Datto blocked, moved to building the backup map. Pulled the billed-backup client
+list from `tracker.md` (20 of 40 active GPS clients bill a Data Backup line), the live
+B2 bucket inventory (16 buckets), and the prior session's Seafile (5 accounts) and
+ownCloud (10 users) data. First pass resolved 7 clients cleanly against B2/ownCloud, left
+1 as a name-guess (T&C Sorensen -> ACG-TCA), and 12 with no destination found. Identified
+the orphan destinations via the IX-server cPanel account map + client wiki: `pavon`
+(14.2 TB, the largest consumer) is a video-surveillance archive, not a backup; most
+others are non-GPS clients or ACG internal. Confirmed all 7 resolved billed buckets are
+non-empty (real backups), and flagged `ACG-PST` as a substantial 22K-file bucket with no
+known owner.
+
+The breakthrough was finding the **MSP360 Managed Backup Service API** credentials in the
+vault (`msp-tools/msp360-api.sops.yaml`) and querying `/api/Monitoring` directly (no skill
+exists). This is the authoritative backup layer: 66 backup plans across 37 companies, each
+with computer, last-run, status, and data size. It collapsed the 12 unresolved clients to
+5 truly missing (Datto candidates), confirmed 11 actively backing up, and surfaced 4
+not-protected findings (AMT + T&C Sorensen have zero backup plans; Grabb GND-SERVER cloud
+plan failing; Bill Tedards ~12 months stale). MSP360 CompanyName also resolved the two
+orphan-bucket mysteries — `ACG-PST` = Peaceful Spirit, `ACG-TCA` = Tucson Coin and
+Autograph — which corrected an earlier tentative guess that ACG-TCA was T&C Sorensen (it
+is not; Sorensen is not backing up). Rewrote `backup-map.md` with MSP360 as the source of
+truth and saved a reference memory so future backup audits start there.
+
+## Key Decisions
+
+- Pursue "broader Datto API access" via the existing integration's Super Administrator
+  toggle rather than assuming a separate admin API exists — research confirmed no admin
+  API exists, so the toggle (or project team-shares) is the only enumeration path.
+- Treat MSP360 `/api/Monitoring` as the authoritative "is X backing up" source, not B2
+  bucket contents — a bucket with files does not prove a recent backup ran. B2/Seafile/
+  ownCloud are destinations; MSP360 LastStart+Status is the real signal.
+- Queried MSP360 via direct API (read-only) since no skill covers it; flagged building a
+  small read-only `msp360` skill as a follow-up rather than doing it inline.
+- Reported AMT and T&C Sorensen "zero backup plans" as findings routed to Mike/Winter/
+  client, not as a deploy instruction — backup targets are a per-client decision
+  (`feedback_backup_targets_never_guessed`).
+- Corrected the ACG-TCA -> T&C Sorensen guess once MSP360 proved ACG-TCA = Tucson Coin;
+  did not ship the guess.
+
+## Problems Encountered
+
+- Datto Workplace OpenAPI spec served is stripped (`info: {}`, no securitySchemes) — used
+  Datto's published help docs to confirm the API is file-sharing-only and how the
+  Super-Admin scope works.
+- `b2 usage` (full per-bucket byte-size across 16 buckets) timed out at 400s (exit 124) —
+  it lists every object version. Switched to per-bucket `bucket-size` with a 40s timeout;
+  empty buckets return instantly, data buckets are the slow ones, which itself answers the
+  empty-vs-real question. All 7 resolved billed buckets confirmed non-empty.
+- MSP360 `/api/Computers` returns 404; used `/api/Companies` + `/api/Users` +
+  `/api/Monitoring` for the full picture instead.
+
+## Configuration Changes
+
+Created:
+- `projects/gps-rmm-audit/backup-map.md` — the per-customer backup destination + health map
+  (MSP360-authoritative; B2/Seafile/ownCloud destinations; Datto pending).
+- `.claude/memory/reference_msp360_backup_monitoring.md` + index line in
+  `.claude/memory/MEMORY.md`.
+
+Scratch (not committed): MSP360 probe scripts in the session scratchpad
+(`msp360_probe.py`, `msp360_report.py`).
+
+## Credentials & Secrets
+
+- **MSP360 Managed Backup Service API** — vault `msp-tools/msp360-api.sops.yaml` (already
+  present, created by Mike 2026-05-18). Base `https://api.mspbackups.com`; auth `POST
+  /api/Provider/Login` `{UserName, Password}` -> Bearer `access_token`; login `kY9PvDdWki`
+  (password in vault). Endpoints used: `/api/Monitoring`, `/api/Companies`, `/api/Users`.
+- **Datto Workplace API** — vault `msp-tools/datto-workplace.sops.yaml` (from morning
+  session); file-access only, `/file/projects` empty until Super-Admin scope enabled.
+
+## Infrastructure & Servers
+
+- **MSP360 MBS** — SaaS `api.mspbackups.com`. 37 companies / 59 users / 66 backup plans.
+  Status codes: 0/1=Success, 2=Warning, 3=Failed, 4=Running, 6=Interrupted,
+  7=completed-with-warnings.
+- **Backblaze B2** — 16 buckets. Billed-GPS destinations: ACG-Dataforth, VWP-Backup,
+  ACG-GLAZTECH, Horseshoe, ACG-Brett, ACG-BST. Orphans identified: ACG-PST=Peaceful Spirit
+  (22,054 files), ACG-TCA=Tucson Coin and Autograph (404 files), ACG-REDNOUR=Rednour Law,
+  ACG-Rohrbach=Rohrbach, ACG-IX/ACG-Internal/ACG-Tech03L=ACG internal,
+  MSPBackups20200311=stale ex-client FSG.
+- **Datto Workplace** — SaaS `acg.workplace.datto.com` (team 6); on-prem Datto Workplace
+  Server VM `ACG-DWP-X-BB` on Jupiter (Birth Biologic).
+
+## Commands & Outputs
+
+```bash
+# Datto Workplace status (still 0 projects for current key)
+py .claude/skills/datto-workplace/scripts/datto_workplace.py status
+
+# B2 buckets + per-bucket size (usage full-scan times out; use bucket-size per bucket)
+py .claude/skills/b2/scripts/b2.py buckets
+py .claude/skills/b2/scripts/b2.py bucket-size ACG-PST   # 22,054 files
+
+# MSP360 (direct API, read-only) — authoritative backup status
+#   POST /api/Provider/Login {UserName,Password} -> Bearer token
+#   GET  /api/Monitoring  -> 66 plans, per computer: LastStart/Status/DataCopied
+#   GET  /api/Companies   -> 37 ; GET /api/Users -> 59
+```
+
+Key MSP360 findings: Arizona Medical Transit + T&C Sorensen = MSP360 company but 0 plans
+(not backing up); Grabb & Durando GND-SERVER Cloud plan Status=Failed 0 bytes; Bill
+Tedards DESKTOP-SUFJR0J last Success 2025-07-12 (~12 mo); Glaz-Tech GTI-INV-VMHOST last
+2025-10-26; Len's LAB-SVR last 2026-06-17 (matches offline-since-2026-06-18 tracker note).
+
+## Pending / Incomplete Tasks
+
+- **Datto (blocked on Mike):** enumerate once Super-Admin API integration is live, then
+  check the 5 MISSING billed-backup clients against it: Quantum Wealth, Reliant Well
+  Drilling, The Prairie Schooner, Janet Altschuler, Design & Brand Envoys.
+- **Backup-health findings to route (Mike/Winter/client):** AMT + T&C Sorensen have no
+  backup plans; Grabb GND-SERVER failing; Bill Tedards ~12 mo stale; Glaz-Tech
+  GTI-INV-VMHOST ~8 mo stale; Len's LAB-SVR stale.
+- **Held revenue-leaks (Mike/Winter):** Cascades (ACG-Cascades active, no B line), Len's
+  (ACG-Lens, no B line), Russo (2.7 TB Cloud + 2.2 TB Seafile, no B line), Marc Group
+  (ownCloud, billed email only).
+- **Cleanup:** confirm MSPBackups20200311 (FSG) for deletion; identify ownCloud
+  `mara`/`jburger`.
+- **Follow-up build:** read-only `msp360` skill (login + Monitoring) for repeatable
+  fleet backup-status checks.
+- Prior-session publish still applies: backup skills + `backup_common.py` uncommitted;
+  Datto vault entry stored but not pushed.
+
+## Reference Information
+
+- Backup map: `projects/gps-rmm-audit/backup-map.md`
+- Memory: `.claude/memory/reference_msp360_backup_monitoring.md`,
+  `.claude/memory/feedback_backup_targets_never_guessed.md`
+- MSP360 API vault: `msp-tools/msp360-api.sops.yaml`; base `https://api.mspbackups.com`
+- Datto WP API vault: `msp-tools/datto-workplace.sops.yaml`; OpenAPI
+  `https://acg.workplace.datto.com/api/v1/openapi.json`
+- Datto WP API scope docs: help.workplace.datto.com API Integrations (Super Administrator
+  access enables full-team project visibility on the file API).