Mike Swanson
017dcdf04c
Extension 107 (Payroll) marked as PARKED pending decision on shared mailbox setup. Removed from CSV bulk import (11 -> 10 users). Updated all documentation to reflect new counts: 13 matched, 1 shared, 4 parked. Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
Valley Wide Plastering - VoIP Provisioning
Client: Valley Wide Plastering Domain: vwp.91912.service Main Number: 480-705-9500 Status: Ready for CSV Import
Quick Navigation
Current Status & Next Steps
- PROVISIONING-STATUS.md - Current status, next actions, what to do tomorrow morning
Complete Documentation
- SESSION-SUMMARY-2026-07-09.md - Full session documentation, all decisions, technical details
- COMPLETE-CLIENT-SETUP.md - Complete VoIP setup guide (DIDs, queues, auto-attendants, time frames)
Working Files
- extension-mapping.md - Extension to M365 account mapping (13 matched, 1 shared, 4 parked)
- vwp-users-import.csv - Bulk import CSV for PacketDial (ready to upload - 10 users)
- provision-natalya-101.md - Commands to provision Ext 101 (Receptionist/test phone)
- DEVICE-ASSIGNMENT-COMMANDS.md - Copy-paste command reference for assigning phones to users
Quick Reference
Domain Info
Domain: vwp.91912.service
Reseller: 91912.service (ACG)
Description: Valley Wide Plastering
Timezone: America/Phoenix
Dial Policy: US and Canada
E911 Address ID: a-6a395c03d4cfe
(301 N 56TH ST, CHANDLER AZ 85226)
Main Caller ID: Valley Wide Plastering / 4807059500
YMCS Info
Site: Valley Wide Plastering
Site ID: 1e7578a6fe0e41cfb5a3e8b40933ffee
RPS Server: http://ndp.ucaasnetwork.com/cfg
RPS Credentials: Prov_Admin / YJ5UgRd9pV
(Vault: msp-tools/oitvoip-provisioning.sops.yaml)
PacketDial Web UI
URL: https://pbx.packetdial.com/
Username: Prov_Admin
Password: YJ5UgRd9pV
Navigation: Domains → vwp.91912.service → Users → Import
Implementation Status
Phase 1: Basic Setup ✓
- Domain created
- E911 address configured
- RPS URL fixed (critical issue resolved)
- 10 matched users prepared (CSV ready)
- CSV uploaded to PacketDial ← NEXT STEP
- Users verified created
- Devices assigned as phones distributed
Phase 2: Main Line Setup (Planned)
- Create general reception queue (8000)
- Create main auto-attendant (3000)
- Assign main DID 480-705-9500
- Test inbound calling
Phase 3: Business Hours (Planned)
- Create business hours timeframe (M-F 7am-5pm)
- Create after-hours timeframe
- Update DID routing for time-based handling
Phase 4: Additional Features (Optional)
- Management queue (8001)
- Accounting queue (8002)
- Shared extensions (Kitchen, Conference Room, Warehouse)
- Get clarification on 4 unmatched/parked users
Critical Fix Completed
Phone Registration Issue - RESOLVED ✓
Problem: Test phone showed Status 3 (Unregistered) despite correct SIP credentials.
Root Cause: Wrong RPS provisioning server URL in YMCS.
Wrong URL (Whitelabel Communication):
ftp://p.packetdials.net
Username: lrshwh
Correct URL (OIT/PacketDial):
http://ndp.ucaasnetwork.com/cfg
Username: Prov_Admin
Password: YJ5UgRd9pV
Result: Test phone (805e0cdd71b1) immediately registered after fix.
Important: ACG has TWO whitelabel accounts:
- Whitelabel Communication (WLC):
ftp://p.packetdials.net - OIT/PacketDial:
http://ndp.ucaasnetwork.com/cfg← VWP uses this
User Summary
Matched Users (13 Total)
In CSV Bulk Import (10 users):
- 102: Jesse Guerrero
- 103: Rose Guerrero
- 104: Shelly Dooley
- 105: JR Guerrero
- 109: Kayla Guerrero
- 110: Ron Winger
- 113: Chris Guerrero
- 114: Ty Fetters (Ty@CASARICA.NET - external)
- 115: Toni Billing
- 116: Bart Graffin
Separate Provisioning (3 users):
- 101: Natalya (Receptionist) - customerservice@valleywideplastering.com
- Gets test phone (805e0cdd71b1)
- See: provision-natalya-101.md
- 106: Tammy - acctpay@valleywideplastering.com
- Add to second CSV batch
- 117: Jesse III - jesse@nescoap.com (external domain)
- Add to second CSV batch
Shared Phone (1)
- 111: Kitchen (shared extension, no M365 account) - MAC assigned
Parked Extensions (4) - Need Clarification
- 107: Payroll (PARKED - shared mailbox, awaiting setup decision)
- 108: Shannon (PARKED - waiting for clarification)
- 112: Conference Room (shared phone)
- 118: Warehouse (shared phone)
Device Assignment Workflow
Strategy: Users created WITHOUT devices. Devices assigned later as phones physically distributed.
Per-Phone Process:
- User provides last 4 digits of MAC address
- Create SIP device in PacketDial → get auto-generated password
- Create YMCS SIP account with that password
- Bind account to physical phone by device ID
- Reboot phone → registers and ready to use
Full workflow documented in: PROVISIONING-STATUS.md
Contact & Support
PacketDial/OIT Support
- Portal: https://pbx.packetdial.com/
- Support: support@oitvoip.com
- Phone: (Check portal for current number)
Yealink YMCS
- Portal: https://us.ymcs.yealink.com/
- Support: support@yealink.com
- Documentation: https://support.yealink.com/
ACG Internal
- PacketDial Skill:
.claude/skills/packetdial/ - YMCS Skill:
.claude/skills/yealink-ymcs/ - Vault:
msp-tools/oitvoip*.sops.yaml
Timeline
2026-07-09:
- Domain created (vwp.91912.service)
- RPS URL issue diagnosed and fixed
- M365 account matching completed
- CSV bulk import prepared
- Complete VoIP setup documented
- Device assignment workflow designed
Next (Tomorrow Morning):
- Upload CSV to PacketDial web UI
- Verify 10 users created
- Get client clarification on 4 parked users
- Begin device assignment as phones distributed
Soon (Within Week):
- Create reception queue
- Create auto-attendant
- Assign main DID
- Test complete call flow
Files in This Directory
clients/valleywide/voip/
├── README.md ← This file (quick navigation)
├── PROVISIONING-STATUS.md ← Current status & next steps
├── SESSION-SUMMARY-2026-07-09.md ← Complete session documentation
├── COMPLETE-CLIENT-SETUP.md ← Full VoIP setup guide
├── DEVICE-ASSIGNMENT-COMMANDS.md ← Copy-paste commands for device assignment
├── extension-mapping.md ← Extension to M365 mapping
└── vwp-users-import.csv ← Bulk import file (READY)
Last Updated: 2026-07-09 20:45 MST Next Update: After CSV upload completion