Major billing gap identified:
- 39 tickets closed/invoiced today
- 31 have ZERO time logged (00:00:00)
- Many marked 'Invoiced' but sent with no time
- Detailed list provided for review and correction
Sombra RMM enrollment: no billing needed per Mike
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>