Deep verification performed:
- Checked customer invoice records for all 31 tickets
- ZERO invoices found matching these tickets
- Cascades confirmed to have NO contract (11 tickets affected)
- Example: Kittle #32223 marked 'Invoiced' but no invoice exists
- This is genuine lost revenue, not contract-covered work
Estimated impact: 31 billable tickets with no revenue captured
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
Mike Swanson
175592f966