Pattern analysis reveals:
- 31 tickets span March 3 - April 28 (not one-time event)
- Multiple update date clusters (batch processing pattern)
- All missing normal invoice workflow steps
- Tickets changed to 'Invoiced' status without:
* Time entries
* Invoice generation
* Workflow comments
NOT a Claude/API integration issue - Claude doesn't change ticket statuses.
Likely causes:
1. Manual bulk status updates to clear queue
2. Misconfigured Syncro automation/workflow
3. Periodic batch status changes
Urgent: Need to review Syncro automation rules and prevent future revenue loss
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
Mike Swanson
45ca852a1f