41 lines
857 B
Markdown
41 lines
857 B
Markdown
# Horseshoe Management - Client Information
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**Client Name:** Horseshoe Management
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**Status:** Active
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**Last Contact:** 2026-01-20
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---
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## Recent Issues
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### 2026-01-20: Glance Screen Sharing Error
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**Issue:** Visitor Event 12 - No enabled servers found between server versions 2.2.2 and 2.2.2
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**Tool:** Glance (screen sharing with Intuit support)
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**Status:** Version mismatch between client and Intuit's Glance server
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**Solution Provided:**
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1. Update Glance client to latest version
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2. Request fresh session link from Intuit support
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3. Alternative: Use Quick Assist, Teams, or Zoom if Glance continues failing
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## Services Provided
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- Remote support
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- Intuit/QuickBooks assistance
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- Screen sharing troubleshooting
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## Contact Information
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(Add contact details as needed)
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---
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## Session References
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- 2026-01-20: Glance version mismatch issue
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