Updated Howard's note with correct analysis after Mike's clarification:
BUSINESS RULE (from Mike):
- ALL tickets need time entries (except cancelled)
- Even warranty/free work logs time
- Time tracking separate from billing decisions
FINDINGS:
- Billing: ✅ Working (29 invoices exist, 2 correctly non-billed)
- Time tracking: ❌ Bypassed (all 31 show 00:00:00)
ROOT CAUSE:
- Manual invoice line items used instead of time tracking
- Hours typed in descriptions ("Applied X.0 Prepay Hours")
- Prevents productivity/utilization reporting
Pattern: 20 prepay deductions + 16 direct charges, all via manual
line items. Workflow skips Syncro time tracking system entirely.
Examples included with hours that should have been logged.
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
Mike Swanson
87789ed9bb