claudetools/clients/valleywide/voip/provision-natalya-101.md

# Provision Extension 101 - Natalya (Receptionist)

**Date:** 2026-07-10
**Status:** Ready to provision
**Phone:** Already registered (test phone from yesterday)

---

## User Information

```
Extension: 101
Name: Natalya (Receptionist)
M365 Account: Customer Service
Email: customerservice@valleywideplastering.com
Phone MAC: 805e0cdd71b1
Phone Last 4: 71b1
Domain: vwp.91912.service
```

---

## Current Status

**Phone Hardware:**
- MAC: 805e0cdd71b1
- Status: Already registered (Status 1) with test credentials
- YMCS Device ID: (need to look up)

**PacketDial:**
- User 101: Does NOT exist yet (needs to be created)
- Device for 101: Does NOT exist yet (will be created with user)

**YMCS:**
- Physical phone: Exists and online
- SIP account: Currently has test credentials (need to update with real user 101 credentials)

---

## Provisioning Steps

### Step 1: Create User 101 in PacketDial

```bash
bash .claude/scripts/py.sh .claude/skills/packetdial/scripts/ns.py \
  create-user vwp.91912.service --body '{
    "user": "101",
    "name-first-name": "Natalya",
    "name-last-name": "Receptionist",
    "email": "customerservice@valleywideplastering.com",
    "emergency-address-id": "a-6a395c03d4cfe"
  }' --confirm
```

### Step 2: Create SIP Device for Extension 101

```bash
bash .claude/scripts/py.sh .claude/skills/packetdial/scripts/ns.py \
  create-device vwp.91912.service 101 --body '{
    "device": "101a@vwp.91912.service"
  }' --confirm
```

### Step 3: Get Auto-Generated SIP Password

```bash
bash .claude/scripts/py.sh .claude/skills/packetdial/scripts/ns.py \
  devices vwp.91912.service 101 | \
  python3 -c "import sys, json; d=json.load(sys.stdin); print('SIP Password:', d[0].get('device-sip-registration-password'))"
```

**Save this password** - you'll need it for YMCS update.

### Step 4: Find Existing YMCS SIP Account

The test phone already has a SIP account. Find it:

```bash
bash .claude/scripts/py.sh .claude/skills/yealink-ymcs/scripts/ymcs.py devices | grep -i "71b1" -A 20
```

Extract:
- Device ID (the "id" field)
- Look for bound accounts

```bash
# Get device ID from above, then check bound accounts
bash .claude/scripts/py.sh .claude/skills/yealink-ymcs/scripts/ymcs.py \
  raw GET /v2/dm/devices/{DEVICE-ID}/boundAccounts
```

Extract the account ID from the bound account.

### Step 5: Update Existing YMCS SIP Account with New Credentials

```bash
bash .claude/scripts/py.sh .claude/skills/yealink-ymcs/scripts/ymcs.py \
  raw PATCH /v2/dm/sipAccounts/{ACCOUNT-ID} --body '{
    "registerName": "101@vwp.91912.service",
    "username": "101@vwp.91912.service",
    "password": "{SIP-PASSWORD-FROM-STEP-3}",
    "label": "Ext 101 - Natalya (Receptionist)",
    "displayName": "Natalya",
    "sipServer1": {
      "host": "pbx.packetdial.com",
      "port": 5060
    },
    "remark": "Valley Wide Plastering - customerservice@valleywideplastering.com"
  }' --confirm
```

### Step 6: Reboot Phone to Apply New Credentials

```bash
bash .claude/scripts/py.sh .claude/skills/yealink-ymcs/scripts/ymcs.py \
  reboot --body '{
    "deviceIds": ["{DEVICE-ID}"],
    "deviceType": 1
  }' --confirm
```

### Step 7: Verify Registration

**Check in PacketDial:**
```bash
bash .claude/scripts/py.sh .claude/skills/packetdial/scripts/ns.py \
  devices vwp.91912.service 101
```

Look for:
- `device-sip-registration-state`: "registered"
- `device-sip-registration-contact`: Shows phone IP

**Check in YMCS:**
```bash
bash .claude/scripts/py.sh .claude/skills/yealink-ymcs/scripts/ymcs.py \
  raw GET /v2/dm/devices/{DEVICE-ID}
```

Look for:
- `accounts[].status`: 1 (Registered)

---

## Alternative: Create New YMCS Account Instead of Updating

If you prefer to create a NEW SIP account instead of updating the test account:

### Step 4 (Alternative): Unbind Old Account

```bash
# First, get the old account ID from boundAccounts
bash .claude/scripts/py.sh .claude/skills/yealink-ymcs/scripts/ymcs.py \
  raw DELETE /v2/dm/devices/{DEVICE-ID}/bindAccounts/{OLD-ACCOUNT-ID} --confirm
```

### Step 5 (Alternative): Create New SIP Account

```bash
bash .claude/scripts/py.sh .claude/skills/yealink-ymcs/scripts/ymcs.py \
  add-sipaccount --body '{
    "registerName": "101@vwp.91912.service",
    "username": "101@vwp.91912.service",
    "password": "{SIP-PASSWORD-FROM-STEP-3}",
    "label": "Ext 101 - Natalya (Receptionist)",
    "displayName": "Natalya",
    "sipServer1": {
      "host": "pbx.packetdial.com",
      "port": 5060
    },
    "remark": "Valley Wide Plastering - customerservice@valleywideplastering.com",
    "siteId": "1e7578a6fe0e41cfb5a3e8b40933ffee"
  }' --confirm
```

Save the account ID from response.

### Step 6 (Alternative): Bind New Account to Phone

```bash
bash .claude/scripts/py.sh .claude/skills/yealink-ymcs/scripts/ymcs.py \
  raw POST /v2/dm/devices/{DEVICE-ID}/bindAccounts --body '[{
    "lineId": 1,
    "accountType": 0,
    "accountId": "{NEW-ACCOUNT-ID}"
  }]' --confirm
```

### Step 7 (Alternative): Reboot and Verify (Same as Above)

---

## Notes

- **Recommended approach:** Update existing YMCS account (simpler, phone already bound)
- **Alternative approach:** Create new account if you want clean separation from test
- Phone should remain registered throughout (just credentials change)
- Extension 101 should be ready for calls immediately after reboot

---

**Status After Provisioning:**
- Extension 101 created in PacketDial ✓
- SIP device 101a created with password ✓
- YMCS SIP account updated with real credentials ✓
- Phone registered to extension 101 ✓
- Receptionist can make/receive calls ✓