Mike Swanson
db10206aea
Critical RPS provisioning URL fix + CSV bulk import ready + complete VoIP setup guide CRITICAL FIX: - RPS server URL corrected: http://ndp.ucaasnetwork.com/cfg (was ftp://p.packetdials.net) - Discovered ACG has TWO whitelabel accounts (WLC vs OIT/PacketDial) - Test phone (805e0cdd71b1) now registered immediately after fix (Status 1) USER PROVISIONING: - M365 account matching: 11 matched users, 7 unmatched (need clarification) - CSV bulk import prepared (vwp-users-import.csv) - Strategy: users WITHOUT devices initially (add phone extension: no) - Device assignment workflow: incremental as phones distributed COMPLETE VOIP SETUP DOCUMENTED: - DID (phone number) management + routing options - Call queues (ring groups) - recommended queues for VWP - Auto-attendants (IVR menus) - main menu design - Time frames (business hours routing) - Additional features (hunt groups, voicemail-only, fax-to-email) - All components with API commands + examples FILES CREATED (7): - README.md: Quick navigation hub + domain info - PROVISIONING-STATUS.md: Current status + next steps - SESSION-SUMMARY-2026-07-09.md: Complete session documentation (18 pages) - COMPLETE-CLIENT-SETUP.md: Full VoIP setup guide (15 pages) - DEVICE-ASSIGNMENT-COMMANDS.md: Copy-paste command reference - extension-mapping.md: Extension to M365 account mapping - vwp-users-import.csv: Bulk import file (READY for upload) IMPLEMENTATION PHASES: Phase 1 (In Progress): Basic connectivity - CSV ready for upload Phase 2 (Planned): Main line setup - queue + auto-attendant + DID Phase 3 (Planned): Business hours routing - time-based call handling Phase 4 (Optional): Additional features per client needs NEXT ACTIONS: - Upload CSV to PacketDial web UI (manual step) - Get client clarification on 7 unmatched users - Assign devices as phones distributed (per-phone workflow documented) Domain: vwp.91912.service Main Number: 480-705-9500 E911: a-6a395c03d4cfe (301 N 56TH ST, CHANDLER AZ) YMCS Site: 1e7578a6fe0e41cfb5a3e8b40933ffee Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
3.3 KiB
3.3 KiB
VWP Phone Extension to M365 User Mapping
Created: 2026-07-09 M365 Tenant: valleywideplastering.com (5c53ae9f-7071-4248-b834-8685b646450f) PBX Domain: vwp.91912.service (PacketDial/OIT) Total Extensions: 18 (101-118)
Extension Assignments
| Ext | Name | M365 Display Name | M365 Email | Notes |
|---|---|---|---|---|
| 101 | Natalya | NO MATCH IN M365 | natalya@valleywideplastering.com | Need to create M365 account or verify name |
| 102 | Jesse | Jesse Guerrero | jesse@valleywideplastering.com | ✓ Matched |
| 103 | Rose | Rose Guerrero | rose@valleywideplastering.com | ✓ Matched |
| 104 | Shelly | Shelly Dooley | shelly@valleywideplastering.com | ✓ Matched |
| 105 | J.R. | JR Guerrero | j-r@valleywideplastering.com | ✓ Matched (also jr@CASARICA.NET) |
| 106 | Tammy | NO MATCH IN M365 | tammy@valleywideplastering.com | Need to create M365 account or verify name |
| 107 | Payroll | Payroll VWP | payroll@valleywideplastering.com | ✓ Matched (shared mailbox) |
| 108 | Shannon | NO MATCH IN M365 | shannon@valleywideplastering.com | Need to create M365 account or verify name |
| 109 | Kayla | Kayla Guerrero | kayla@valleywideplastering.com | ✓ Matched |
| 110 | Ron | Ron Winger | ron@valleywideplastering.com | ✓ Matched |
| 111 | Kitchen | NO MATCH IN M365 | kitchen@valleywideplastering.com | Shared phone - may not need M365 account |
| 112 | Conference Room | NO MATCH IN M365 | conferenceroom@valleywideplastering.com | Shared phone - may not need M365 account |
| 113 | Chris | Chris Guerrero | chris@valleywideplastering.com | ✓ Matched |
| 114 | TY | Ty Fetters | Ty@CASARICA.NET | ✓ Matched (external domain) |
| 115 | Toni | Toni | billing@valleywideplastering.onmicrosoft.com | ✓ Matched (also billing@valleywideplastering.com) |
| 116 | Bart | Bart Graffin | estimating@valleywideplastering.com | ✓ Matched |
| 117 | Jesse III | NO MATCH IN M365 | jesse3@valleywideplastering.com | Possibly Ryan Guerrero (ryan@) or separate person |
| 118 | Warehouse | NO MATCH IN M365 | warehouse@valleywideplastering.com | Shared phone - may not need M365 account |
Summary
- Matched (confirmed M365 accounts): 11
- No match found: 7 (Natalya, Tammy, Shannon, Kitchen, Conference Room, Jesse III, Warehouse)
Other M365 Users (not assigned extensions)
- Teresa Carpio - teresa@valleywideplastering.com
- Accounts Payable - acctpay@valleywideplastering.com
- Billing Clerk - billing@valleywideplastering.com
- Customer Service - customerservice@valleywideplastering.com
- Orders VWP - orders@valleywideplastering.com
- Spro VWP - spro@valleywideplastering.com
- VWP Insurance - insurance@valleywideplastering.com
- Fax Inbox - faxinbox@valleywideplastering.com
- Plus several field staff and external accounts
Action Items
- Verify unmatched users: Confirm if Natalya, Tammy, Shannon, Jesse III exist in M365 under different names
- Shared phones: Confirm Kitchen (111), Conference Room (112), Warehouse (118) are shared devices and don't need individual M365 accounts
- Update PacketDial users: Recreate users 101-118 with correct M365 email addresses from this mapping
- Provision physical phones: Once SIP accounts are configured in YMCS, provision the 16 physical Yealink phones