Mike Swanson
db10206aea
Critical RPS provisioning URL fix + CSV bulk import ready + complete VoIP setup guide CRITICAL FIX: - RPS server URL corrected: http://ndp.ucaasnetwork.com/cfg (was ftp://p.packetdials.net) - Discovered ACG has TWO whitelabel accounts (WLC vs OIT/PacketDial) - Test phone (805e0cdd71b1) now registered immediately after fix (Status 1) USER PROVISIONING: - M365 account matching: 11 matched users, 7 unmatched (need clarification) - CSV bulk import prepared (vwp-users-import.csv) - Strategy: users WITHOUT devices initially (add phone extension: no) - Device assignment workflow: incremental as phones distributed COMPLETE VOIP SETUP DOCUMENTED: - DID (phone number) management + routing options - Call queues (ring groups) - recommended queues for VWP - Auto-attendants (IVR menus) - main menu design - Time frames (business hours routing) - Additional features (hunt groups, voicemail-only, fax-to-email) - All components with API commands + examples FILES CREATED (7): - README.md: Quick navigation hub + domain info - PROVISIONING-STATUS.md: Current status + next steps - SESSION-SUMMARY-2026-07-09.md: Complete session documentation (18 pages) - COMPLETE-CLIENT-SETUP.md: Full VoIP setup guide (15 pages) - DEVICE-ASSIGNMENT-COMMANDS.md: Copy-paste command reference - extension-mapping.md: Extension to M365 account mapping - vwp-users-import.csv: Bulk import file (READY for upload) IMPLEMENTATION PHASES: Phase 1 (In Progress): Basic connectivity - CSV ready for upload Phase 2 (Planned): Main line setup - queue + auto-attendant + DID Phase 3 (Planned): Business hours routing - time-based call handling Phase 4 (Optional): Additional features per client needs NEXT ACTIONS: - Upload CSV to PacketDial web UI (manual step) - Get client clarification on 7 unmatched users - Assign devices as phones distributed (per-phone workflow documented) Domain: vwp.91912.service Main Number: 480-705-9500 E911: a-6a395c03d4cfe (301 N 56TH ST, CHANDLER AZ) YMCS Site: 1e7578a6fe0e41cfb5a3e8b40933ffee Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
54 lines
3.3 KiB
Markdown
54 lines
3.3 KiB
Markdown
# VWP Phone Extension to M365 User Mapping
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**Created:** 2026-07-09
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**M365 Tenant:** valleywideplastering.com (5c53ae9f-7071-4248-b834-8685b646450f)
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**PBX Domain:** vwp.91912.service (PacketDial/OIT)
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**Total Extensions:** 18 (101-118)
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## Extension Assignments
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| Ext | Name | M365 Display Name | M365 Email | Notes |
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|-----|------|-------------------|------------|-------|
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| 101 | Natalya | **NO MATCH IN M365** | natalya@valleywideplastering.com | Need to create M365 account or verify name |
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| 102 | Jesse | Jesse Guerrero | jesse@valleywideplastering.com | ✓ Matched |
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| 103 | Rose | Rose Guerrero | rose@valleywideplastering.com | ✓ Matched |
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| 104 | Shelly | Shelly Dooley | shelly@valleywideplastering.com | ✓ Matched |
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| 105 | J.R. | JR Guerrero | j-r@valleywideplastering.com | ✓ Matched (also jr@CASARICA.NET) |
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| 106 | Tammy | **NO MATCH IN M365** | tammy@valleywideplastering.com | Need to create M365 account or verify name |
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| 107 | Payroll | Payroll VWP | payroll@valleywideplastering.com | ✓ Matched (shared mailbox) |
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| 108 | Shannon | **NO MATCH IN M365** | shannon@valleywideplastering.com | Need to create M365 account or verify name |
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| 109 | Kayla | Kayla Guerrero | kayla@valleywideplastering.com | ✓ Matched |
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| 110 | Ron | Ron Winger | ron@valleywideplastering.com | ✓ Matched |
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| 111 | Kitchen | **NO MATCH IN M365** | kitchen@valleywideplastering.com | Shared phone - may not need M365 account |
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| 112 | Conference Room | **NO MATCH IN M365** | conferenceroom@valleywideplastering.com | Shared phone - may not need M365 account |
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| 113 | Chris | Chris Guerrero | chris@valleywideplastering.com | ✓ Matched |
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| 114 | TY | Ty Fetters | Ty@CASARICA.NET | ✓ Matched (external domain) |
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| 115 | Toni | Toni | billing@valleywideplastering.onmicrosoft.com | ✓ Matched (also billing@valleywideplastering.com) |
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| 116 | Bart | Bart Graffin | estimating@valleywideplastering.com | ✓ Matched |
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| 117 | Jesse III | **NO MATCH IN M365** | jesse3@valleywideplastering.com | Possibly Ryan Guerrero (ryan@) or separate person |
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| 118 | Warehouse | **NO MATCH IN M365** | warehouse@valleywideplastering.com | Shared phone - may not need M365 account |
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## Summary
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- **Matched (confirmed M365 accounts):** 11
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- **No match found:** 7 (Natalya, Tammy, Shannon, Kitchen, Conference Room, Jesse III, Warehouse)
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## Other M365 Users (not assigned extensions)
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- Teresa Carpio - teresa@valleywideplastering.com
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- Accounts Payable - acctpay@valleywideplastering.com
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- Billing Clerk - billing@valleywideplastering.com
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- Customer Service - customerservice@valleywideplastering.com
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- Orders VWP - orders@valleywideplastering.com
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- Spro VWP - spro@valleywideplastering.com
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- VWP Insurance - insurance@valleywideplastering.com
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- Fax Inbox - faxinbox@valleywideplastering.com
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- Plus several field staff and external accounts
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## Action Items
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1. **Verify unmatched users:** Confirm if Natalya, Tammy, Shannon, Jesse III exist in M365 under different names
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2. **Shared phones:** Confirm Kitchen (111), Conference Room (112), Warehouse (118) are shared devices and don't need individual M365 accounts
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3. **Update PacketDial users:** Recreate users 101-118 with correct M365 email addresses from this mapping
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4. **Provision physical phones:** Once SIP accounts are configured in YMCS, provision the 16 physical Yealink phones
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